Refund and withdrawal requests

Use this form to send TuneImage a refund request or a statutory withdrawal statement. You do not need an account to submit a request. Receipt confirms we received your statement; it does not mean a refund has been approved.

For a billing issue, include an order or transaction reference. If you cannot find the order ID, provide the approximate purchase date and pack. A reason is optional for a refund request and is not required for statutory withdrawal.

Do not include card numbers, bank login information, passwords, sign-in codes or identity documents. Requests are reviewed against the relevant order and applicable rights. For Waffo purchases, TuneImage reviews requests under the same terms, and Waffo.com Limited processes any approved refund to the original payment method as merchant of record identified on checkout. Read the refund terms for the seven-day unused-pack safeguard and other remedies.

Email fallback: h975434105@gmail.com