Terms of use

Last updated: November 8, 2026

These terms apply to TuneImage at tuneimage.com. TuneImage is operated by Huang Ming Dong, an individual based in mainland China. Public contact: Huang Mo, h975434105@gmail.com. The Privacy Policy explains personal information handling; the Acceptable Use Policy explains prohibited uses and reporting.

1. The editing service

TuneImage edits one image you upload from your written instruction and provides one generated PNG result. Current image editing uses Google's Nano Banana 2.1 through fal. Available formats, limits, credit costs and temporary restrictions are shown in the editor before submission.

AI output can contain artifacts or differ from your request. Exact likeness, garment fit, precise color matching, text accuracy, uniqueness and suitability for a particular professional purpose are not guaranteed. Review a result before relying on or publishing it. These limitations do not remove rights you have when the service is defective or materially different from its description.

When available, optional prompt optimization uses DeepSeek Flash to turn your written request and selected photo into an editable instruction draft. It does not generate an image automatically. Check the draft and any stated assumptions before using it; you may edit it, restore your original wording or leave it unused. The draft is not a guarantee that an image model will produce the intended result.

2. Accounts and eligibility

You must be at least 18 and legally able to enter into this agreement. A verified account is required to purchase and recover paid credits. Provide accurate account information, protect access to your account and notify support if you suspect unauthorized use. Do not sell account access, evade limits or interfere with the service. We do not claim to verify every user's age or identity.

3. Your images and results

Upload only material you own or are entitled to edit, including necessary permission from people depicted. You retain your rights in your input. You give TuneImage and service providers involved in your request the limited permission needed to process it, provide the result, secure the service and respond to support or legal obligations, as explained in the Privacy Policy.

You may use results commercially if you have the necessary rights to the source material and depicted content and comply with applicable law and third-party rights. We do not guarantee generated material is unique, copyrightable or cleared of others' rights. Use of the editor does not give us a right to use your private uploads or results in advertising.

4. One-time credit packs

Paid packs are one-time purchases. There is no subscription or automatic renewal. The selected pack, price, currency and applicable taxes or charges must be shown before you authorize payment. Paid credits are added to the account used for the order after payment is verified. A payment-return page alone does not prove an order completed.

Credits are service entitlements usable only within TuneImage. They cannot be transferred, resold, withdrawn as cash or redeemed with another AI provider. Approved purchase refunds are handled under section 5. Paid credits currently have no scheduled expiry. Free or promotional allowances may have the limits stated with the offer and have no cash redemption value.

A completed image edit normally consumes one credit. Credits may be reserved while a task is processing; a technical failure releases the reservation or restores the deducted amount. A completed result does not receive an automatic credit return merely because you prefer a different appearance. Support can review technically broken results or service complaints. Repeating an edit is a new task at the cost shown before submission.

Optional prompt optimization has a separate introductory allowance of ten completed drafts per verified account, rather than ten per day. After that allowance, each completed optimization normally uses 0.1 credit from your TuneImage balance. The editor shows the applicable allowance or cost before submission. Choosing “Regenerate” requests another draft at that same displayed basis; declining to use a completed draft does not undo its charge. Editing a draft yourself, applying it to the instruction box or restoring your original text is free. Failed optimization tasks do not consume a completed-use allowance or credit. Generating an image is a separate task with its own displayed charge.

5. Refunds and billing problems

Unused-pack safeguard. You may request a full refund of a paid pack within seven calendar days after its payment completed, provided none of the paid credits from that purchase have been consumed. Send the request within that period; our response time does not shorten it. Use of free trial credits or a different purchased pack does not by itself make this purchase ineligible. Technical-failure credits that were fully restored do not count as completed paid use. We will reconcile any task still processing before finalizing the amount.

Other change-of-mind requests. Outside that safeguard, we do not generally refund completed, properly supplied edits or a partially consumed pack merely because you change your mind or dislike an otherwise functioning result. We may consider an exceptional goodwill remedy. This does not restrict the rights described below.

Billing errors and non-delivery. Contact support if you were charged twice, paid but received no credits, or believe an order is unauthorized. We will investigate order and payment records and correct a confirmed error by supplying the missing entitlement or refunding the applicable payment, as appropriate and subject to your legal rights. These claims are not automatically refused because the seven-day safeguard has expired.

Defective or misdescribed service. If the service is technically broken, unavailable in a material way, or materially different from the purchased description, contact us with the order and task identifiers. We will assess an appropriate remedy, which may include correction, repeat performance, a credit adjustment, a price reduction or a cash refund as applicable. An internal “completed” status does not by itself settle a quality complaint. A credit adjustment does not replace a cash refund to which you are legally entitled unless you agree.

Legal rights take priority. This voluntary safeguard is additional to mandatory consumer rights. Where your purchase qualifies for a statutory cancellation or withdrawal period, including an applicable 14-day period in the EEA or UK, the seven-day safeguard and unused-pack condition do not replace it. Starting a paid task does not automatically waive all rights for the entire pack. Any charge for service already supplied after a statutory withdrawal will be made only where permitted by law and supported by the required prior information and express request. Rights and remedies for defective services, including applicable Australian consumer guarantees, remain available.

Requesting help. Use the online refund and withdrawal form or email h975434105@gmail.com with your account email and order or transaction identifier, if available. For a fault, add the task identifier and a brief explanation. A statutory withdrawal needs only a clear statement identifying the purchase; a reason is not required. Do not send full card details, passwords or identity documents. We may request proportionate information needed to locate the order and prevent an unauthorized refund. A form acknowledgment confirms receipt of your statement; it does not mean a payment refund has been approved.

Processing and credits. Eligible refunds are processed to the original payment method unless another lawful method is agreed. We do not deduct an administration fee from an approved full refund under the unused-pack safeguard. Payment-provider and bank processing times are separate from our review. Mandatory refund deadlines take priority. Paid credits corresponding to a refunded or reversed payment are removed or made unavailable so the same purchase cannot both be refunded and consumed. Other valid purchases are not automatically forfeited. Partial refunds are reviewed individually; there is no automatic proportional-refund calculator.

Disputes. Contact support if an order appears wrong so we can investigate. This does not require you to surrender rights to contact a payment provider, bank, regulator or court. Tell us if a payment dispute is already open so we can coordinate the remedy and avoid duplicate reimbursement.

Checkout is available through PayPal and Waffo. TuneImage supplies the editing service and the credit entitlement. For a Waffo purchase, Waffo.com Limited acts as merchant of record as identified on checkout and handles that payment transaction. PayPal processes PayPal purchases. The applicable payment-provider terms also apply to the transaction. Refund requests should be sent to TuneImage under this section; an approved refund is returned through the original payment method, with the payment provider processing the transaction. This does not change the refund eligibility or remedies described above.

6. Availability, restrictions and closure

Automated safety checks cover the source image, editing instruction and generated result, as well as optional optimization requests and drafts. We may refuse or stop a task if a check detects prohibited content, returns an uncertain result or cannot be completed. A refused or undelivered task does not consume your image credit or completed optimization allowance; any reservation is released. A “checking” state is automated processing, not a promise that a person is reviewing the task. These checks can make mistakes; you can contact support about a refusal. The Acceptable Use Policy explains prohibited uses.

We may restrict requests or accounts where reasonably needed to address misuse, security, payment irregularities or legal obligations. A restriction does not automatically remove statutory refund rights. We may temporarily pause a feature for maintenance or provider disruption. If we permanently stop supplying paid services you have not received, we will arrange an appropriate remedy for the unused paid entitlement, including a refund where due. A third-party source model does not remove our obligations to you.

7. Retention and downloading

Download results you want to keep. Normal storage periods and deletion processes are described in the Privacy Policy. Transaction and dispute records may need different retention from image files. Do not rely on TuneImage as permanent image storage.

8. Responsibility and disputes

You are responsible for your instructions, rights in uploads and use of results. To the extent permitted by applicable law, TuneImage is not liable for indirect business losses or lost business opportunities arising from use of the service. Nothing in these terms excludes liability or a remedy that cannot lawfully be excluded, including liability for fraud or mandatory consumer protections. These terms do not force consumer disputes into private arbitration or remove a court's or regulator's mandatory jurisdiction.

9. Changes and contact

We will date material changes to these terms and give any notice required by law. Changes will not retrospectively remove accrued rights or change the agreed entitlement for an existing purchase without a lawful basis. Questions, billing complaints and refund requests can be sent to h975434105@gmail.com.